Holmes Tuttle
660 W. Auto Mall Drive
Tucson, AZ 85706
January 27, 2010
Re: Breach of warranty, invoice #121978
To Whom It May Concern:
I recently had a near fatal accident in Rio Rico. I pulled off the freeway and careened into a ditch when the power steering failed in my ’94 F-150. I purchased a power steering pump on September 19, 2009 from your Quality Care- Valencia, see attached invoice.
Last Saturday, I called Melissa and she told me to bring it back for warranty credit. When I did so on Monday, Melissa was not there but Carol in parts claimed that Ford would not warranty the part without the box. Given the failure of the part (the shaft broke) and the near miss of a serious accident, I was more than disappointed by your “policy position.” I informed Carol that I would never do business with Holmes Tuttle again.
I have owned nothing but Ford trucks since 1985. I currently own three Ford pick up trucks and a Sterling Dump Truck. I find it more than disappointing that Holmes Tuttle would treat a loyal Ford customer in this fashion, but having recently watched Flash of Genius perhaps I need to rethink my loyalty to a company that is so obviously flawed in its implementation of ethics in business.
Sincerely,
Arek Fressadi
Cc: Ford Motor Company
The American Road
Dearborn, MI 48121-1899
Holmes Tuttle
Holmes Tuttle
660 W. Auto Mall Drive
Tucson, AZ 85706
January 27, 2010
Re: Breach of warranty, invoice #121978
To Whom It May Concern:
I recently had a near fatal accident in Rio Rico. I pulled off the freeway and careened into a ditch when the power steering failed in my ’94 F-150. I purchased a power steering pump on September 19, 2009 from your Quality Care- Valencia, see attached invoice.
Last Saturday, I called Melissa and she told me to bring it back for warranty credit. When I did so on Monday, Melissa was not there but Carol in parts claimed that Ford would not warranty the part without the box. Given the failure of the part (the shaft broke) and the near miss of a serious accident, I was more than disappointed by your “policy position.” I informed Carol that I would never do business with Holmes Tuttle again.
I have owned nothing but Ford trucks since 1985. I currently own three Ford pick up trucks and a Sterling Dump Truck. I find it more than disappointing that Holmes Tuttle would treat a loyal Ford customer in this fashion, but having recently watched Flash of Genius perhaps I need to rethink my loyalty to a company that is so obviously flawed in its implementation of ethics in business.
Sincerely,
Arek Fressadi
Cc: Ford Motor Company
The American Road
Dearborn, MI 48121-1899